Topic 2: Communication Competence

  • One of the pillars for developing social skills is acquiring better communication competence.
  • In the previous chapters we already covered the basics of communication theory (elements of communication and definition) as well as verbal and non-verbal coding of the message and active listening. Now we are going to pay more attention to overcoming barriers of communication as well as using argumentation tools and persuasiveness.
  • Having learned already, how to give a clear message now we have to pay attention that this message can frequently be distorted by “Noises”, which are also called Barriers to communication. This means that something changes the message between its sending and receiving. Be careful the receiver may not say there is a problem, but just misunderstand the message or lose interest in listening. That is why it is important to pay attention to noises and to learn to overcome them.