In order to be able to effectively handle conflicts it is useful for people to understand better their own behaviour style in conflict situations and develop a balanced conflict behaviour. The psychologists Dr. Kenneth W. Thomas and Dr. Ralph H. Kilmann have developed a model that describes human behaviour in conflicts along two dimensions: “(1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person’s concerns. ” These two dimensions are used to describe 5 different modes of human behaviour in conflict situations.
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